The loyalty loop:
Mastering repeat visits in hospitality
Oct 17, 2024
11 AM CST
Matthew Swanson
Director of Loyalty Marketing
Pechanga Resort Casino
Trent Ward
Director - Enterprise Growth
SurveySparrow
KEYNOTE SPEAKER
Jeku Jacob
Regional Head - North America SurveySparrow
KEYNOTE SPEAKER
Ujjwal Kumar
Enterprise Growth Strategist SurveySparrow
Book your slot!
Learn proven CX strategies to build a loyal customer base in the hospitality industry.
What you can expect:
- How seasoned CX experts in hospitality identify and address critical touchpoints in the guest journey.
- How to uncover deep insights from guest feedback across multiple channels.
- Expert strategies to close the feedback loop and build lasting customer loyalty.
- Practical tips on adapting to shifting guest preferences.
