Watch Sujith Balakrishnan, Lead – Presales at SurveySparrow, share his knowledge on how to use automation of response management with workflows to deliver a personalized experience.

Topics covered in this session:

• Importance of an experience management platform
• Challenges faced after collecting feedback
• How SurveySparrow helps complete the feedback loop?
• Automating Transactional & Relational NPS surveys
• Pre-built workflows for NPS surveys
• Creating custom workflow notifications
• Schedule reports for easy access
• Automating ticket creation with ticket management
• Automating workflows using expressions