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Empowering IEEE: Streamlining feedback collection for enhanced participant satisfaction
About IEEE
The Institute of Electrical and Electronics Engineers (IEEE) is a leading professional association founded in 1963, dedicated to advancing technology for the benefit of humanity. With over 400,000 members across 160 countries, IEEE shapes the future of technology worldwide.
New Jersey, USA
B2C
Industry
Technology and Engineering
Use Case
Customer experience
"The surveys are intuitive, and the user interface makes survey creation a breeze. SurveySparrow's responsive customer service promptly resolves our queries, ensuring a seamless experience."
Aubrey Walter
Information Management Project Manager, IEEE
Goal
IEEE hosts numerous technical events where member participation is crucial. However, collecting feedback efficiently posed a challenge. Managing event-specific folders and ensuring access control was difficult, hindering seamless data collection. IEEE also sought engaging surveys to boost participation.
Challenges
IEEE tried out several other tools in the market and though functional, they had a few limitations. Managing individual folders for specific events and granting access control to specific participant groups was a hassle. Additionally, IEEE desired to roll out eye-catching surveys to encourage wider participation and seamless data collection.
Solution
In their quest for a solution, IEEE discovered SurveySparrow. With its user-friendly interface, IEEE quickly crafted tailored surveys for their events. The platform’s capability to set up dedicated folders for each event or participant group simplified the access control. Moreover, the affordability of SurveySparrow, combined with its robust features, made it the perfect choice to enhance their operations.
Result
Streamlined feedback collection
Increased participation engagement
Informed, data-driven decision.
Since partnering with SurveySparrow, IEEE has witnessed a remarkable transformation. Participant feedback soared, thanks to SurveySparrow’s intuitive surveys. The insights gleaned empowered IEEE to refine event offerings continually, enhancing participant satisfaction and overall experience.
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