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ESC's Journey to HR Excellence: Leveraging SurveySparrow for Unmatched Success
About Employer Services Corporation
Employer Services Corporation (ESC) is a privately held HR and Employment Administration Outsourcing firm, founded in 1995. Over the course of the company’s history, ESC has provided transformative HR and administrative support and services to hundreds of businesses throughout Western New York and beyond. Backed by world-class customer service and industry-leading technology, ESC delivers HR strategy, compliance, benefits, and payroll solutions on par with those offered by Fortune 500 companies, catering to a vast spectrum of industries with a commitment to enhancing workplace productivity and employee well-being.
Buffalo, NY
B2B
Industry
Human Resources and Professional Employer Services
Use Case
Employee Experience
"We find SurveySparrow to be user-friendly and intuitive, and we use it for our internal employee feedback and engagement surveys. The versatility of the platform has empowered us to extend our services externally to our clients. The customer success team is consistently accessible and supportive, ensuring a smooth and efficient experience throughout."
Lynne Kreiner
Strategic HR Project Specialist, ESC
Goal
Aiming to elevate its service delivery, ESC sought to harness a more effective means of capturing and analyzing employee feedback. The goal was to deploy a versatile and intuitive experience management platform, enabling the company to tailor its HR solutions more precisely and promote a culture of excellence and continuous improvement across its client organizations.
Challenges
In its pursuit of enhancing participant experience, ESC faced significant hurdles with its existing survey tool, which was cumbersome to use and lacked the flexibility needed for creating and distributing dynamic surveys. Compounded by issues with customer service, these limitations led to diminished response rates and engagement, obstructing the firm’s ability to fully gather impactful insights to assist its clients with solutions.
Solution
SurveySparrow addressed these challenges head-on, distinguishing itself with a suite of powerful features, an intuitive interface, and unparalleled customer support. The platform’s capacity for crafting engaging, interactive surveys markedly improved participation and feedback quality.
ESC leveraged SurveySparrow’s diverse functionality to deploy a wide range of surveys, including employee engagement surveys, 360-degree feedback surveys, and seminar evaluation surveys, thereby collecting valuable insights to guide strategic decision-making and service optimization.
Result
Streamlined Feedback Collection
Enhanced Employee Engagement and Client Satisfaction
Boosted Revenue Generation
The adoption of SurveySparrow facilitated a quantum leap in ESC’s feedback collection and analysis capabilities. This strategic integration not only elevated the quality of services based on participant feedback but also successfully transformed the feedback process into a revenue-generating component of ESC’s business model.
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