Concentrix Jordan unlocks honest insights, drives workforce success with SurveySparrow's 360-degree assessments

Goal

Concentrix Jordan aimed to implement an effective experience management platform to obtain 360-degree feedback from their employees. They wanted to understand employees’ perceptions throughout the employee journey by gathering confidential and constructive feedback.

The goal of this initiative was to gain insights into the employee experience, identify development needs, support career growth, and improve overall performance management. Concentrix Jordan also aimed to increase employee engagement and productivity and to prepare a more effective workforce.

Challenges

Concentrix Jordan faced many shortcomings with their earlier feedback system. The tool lacked anonymity, which discouraged employees from providing feedback. As a result, Concentrix Jordan could not improve the employee experience due to the lack of honest feedback caused by insufficient confidentiality.

Moreover, the tool was very laborious for all the activities Concentrix Jordan wanted to undertake, from collecting to analyzing feedback. Consequently, Concentrix Jordan was seeking a holistic platform that could address all of these issues.

Solution

Concentrix Jordan was able to achieve everything they expected with SurveySparrow’s Employee Experience platform. Once Concentrix Jordan shared a survey via the platform, employees were able to provide their honest feedback about the organization’s shortcomings with complete anonymity. This constructive feedback allowed Concentrix Jordan to address their specific needs, enhance existing processes, and improve the system based on the collected feedback.

It was a huge relief for Concentrix Jordan’s administration team when it came to setting up the entire 360-degree feedback system. The process was very simple and easy, with clear steps for setting up subjects and respective evaluators, and constant reminders to complete the feedback within a stipulated time. The dedicated employee portal and separate dashboards for managers and admins streamlined access to reports and tracking progress.

Result

A complete source of truth and actionable insights is what Concentrix Jordan achieved with this 360-degree feedback platform.

SurveySparrow streamlined the process, and its automated features saved time and reduced the workload for Concentrix Jordan’s management team. Once the evaluation was completed, the individual reports were very detailed, helping individuals understand their key strengths and blind spots. The reports also provided a clear path for aligning with business goals. Automating these processes simplified the system, reducing manual effort and minimizing the potential for errors.

The overall adoption of SurveySparrow resulted in a more effective performance management cycle, better career development plans, and a more engaged and motivated workforce.